Gravity Home Services
Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or request residential HVAC services in Ottawa, Ontario.
Who we are
Gravity Home Services provides residential HVAC services in Ottawa, Ontario. We are committed to protecting your privacy and handling personal information in accordance with applicable Canadian privacy laws (including PIPEDA) and other requirements that may apply.
Privacy details
Below are the key ways we handle personal information. If you have questions, please contact us.
What personal information do we collect?
Information you provide (such as your name, phone number, email address, service address, and details about your HVAC issue), plus limited technical data (such as IP address, device/browser information, and pages viewed) when you use our website.
How do we use your information?
To respond to inquiries, schedule and deliver services, provide estimates, process payments where applicable, send service-related communications (appointments, reminders, invoices), and improve our website and customer experience.
Do we use cookies and analytics?
We may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings; disabling cookies may affect site functionality.
When do we share information with third parties?
We may share information with service providers who help us operate (for example: website hosting, booking/CRM tools, email services, payment processors) and with contractors/partners as needed to deliver requested services. We do not sell your personal information.
How long do we keep personal information?
We keep information only as long as needed for the purposes described above, and as required by law (for example, accounting and tax obligations). We then securely delete or anonymize it.
How do we protect your information?
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is 100% secure.
Your choices
Access, corrections, and marketing preferences
You may request access to or correction of your personal information, and you can opt out of non-essential communications at any time. To make a request, contact us using the details below. We may need to verify your identity before fulfilling certain requests.
